Enterprise AI customer support ecosystem.
All-in-one, truly AI platform for customer support. Deploy to millions and know each one personally.
The worlds largest companies trust Open for AI customer support
Everyone used it. loved it.
Omnichannel inbox
All of your support interactions from web, phone, email, sms, WhatsApp and Slack in one place.
AI Assisted workspace
CMD + J to get instant AI help on any input
Complex tickets
Solve L2, L3 tickets using AI
Massive Scale Voice of Customer
Plan your next 10 features from on the ground feedback by your users.
Recommendation centre
Actionable insights on how to make your AI better.
Auto PII redaction
Auto hide phone numbers, cards, and personal information
Knowledge Gap Reporting
Self healing AI
Public help centre
Crazy amount of AI features to write and enhance support articles
Chat widget
Good looking web support with AI
Handoff
Auto handoff tough tickets to human agents
Quick AI Training
Train the AI on the fly
Contacts managment
With auto AI enrichment
Auto contact enrichment
Webhooks
Map Your Communication Workflows
Transform your business requirements into actionable workflows, supervised and optimized by AI.
AI Powered Reasoning Engine
Our advanced reasoning engine ensures accuracy with virtually no hallucinations and no out-of-context answers—always precise, always reliable
Complete control over your AI
Open is designed for enterprises, offering advanced features to ensure AI safety, transparency, and monitoring at every level.
Inspect mode
Monitor key metrics and make data-driven decisions effortlessly.
Automated evals
Customize dashboards and evaluation tools to fit your needs.
Draft mode
Pause, review, and refine AI- responses before they reach your customers.
Resonating modal
Understand the reasoning behind every AI decision, ensuring transparency and trust.
Audit logs
Track every interaction for compliance and continuous improvement.
Guard rails
Set boundaries to ensure AI responses stay aligned with your company’s policies.
PII Redaction
Automatically detect and redact sensitive customer data for privacy protection
Un-approved topics
Prevent the AI from addressing sensitive or off-limit topics.
QA the AI 24/7
Set up automated AI evaluations to ensure consistent performance and reliability around the clock.
Automated alerting
Get real-time alerts when performance metrics dip or anomalies occur
Infinite evals
Run unlimited evaluations tailored to your unique customer support scenarios
Create evals from sessions
Generate custom tests directly from real customer interactions to refine your AI’s behavior
Know what went wrong
Identify and resolve issues quickly with detailed reports and actionable insights
Move at the Speed of Thought
With our built-in playground and real-time reporting, you can iterate and train your agents faster than anyone else.
Quick training
Rapidly train your AI to handle new scenarios with precision.
Debug mode
Analyze and refine responses with a detailed, interactive debugging tool.
Headless widget
Integrate AI-powered support without disrupting your workflows.
Impact dashboard
Track performance and measure ROI with intuitive, real-time analytics.
Seamless Integrations with Your Favorite Tools
Connect Open.cx with over 27+ popular tools like Slack, Zapier, and Notion to create a unified, efficient workflow.
