# Open — full page index Every indexable English page on www.open.cx, with a one-line summary. Company overview, pricing and product facts are in /llms.txt. Arabic translations of these pages live at the same path under /ar/. Generated from the site's own content registries. Counts: 49 pages, 57 voice use cases, 37 telephony providers, 51 integrations, 45 templates, 14 customer stories. ## Product and company pages - [Agent 5 — The AI Engine for Customer Support](https://www.open.cx/agent5): The AI engine powering all your customer communications. 77% automation rate. Works with Zendesk, Intercom, Salesforce, and more. - [Companion - A Senior Support Ops Expert In A Chat](https://www.open.cx/companion): The AI assistant inside Open: diagnose performance drops, rewrite AI instructions with inline diffs, debug any ticket, run live test sessions. 140+ t… - [AI Workflow Automation for Customer Support](https://www.open.cx/workflows): Build the steps your team repeats into workflows the agent runs itself — lookups, updates, refunds, escalations — with a human in the loop wherever y… - [Open Telephony - The AI Phone System](https://www.open.cx/open-telephony): An AI-native business phone system: numbers in 100+ countries, IVR, routing, transcription, SMS, and a 24/7 AI receptionist. Works with 30+ providers. - [Customer Insights — What Customers Contact You About](https://www.open.cx/customer-insights): Every conversation grouped by what the customer actually wanted, so contact reasons come from your tickets rather than from a tagging scheme somebody… - [Knowledge Gap Detection for Support Teams](https://www.open.cx/knowledge-gap-detection): When the agent cannot answer, the question is logged as a gap, in the words the customer used — so you write the article that was missing, not the on… - [AI Outbound Sequences for Proactive Support](https://www.open.cx/outbound-sequencing): Reach customers before they contact you — delivery delays, renewals, failed payments, appointment reminders — across voice, WhatsApp and email, with… - [Sub-processes — Reusable Steps Inside a Workflow](https://www.open.cx/sub-processes): Write a procedure once and call it from any workflow. Verification, refund eligibility, address changes — defined in one place, so fixing it once fix… - [White-Label AI Customer Support for Partners](https://www.open.cx/whitelabel): Launch your own AI customer support product under your brand. FareHarbor, part of the Booking.com group, white-labels Open for thousands of its merch… - [Channels - AI Communication Platform](https://www.open.cx/channels): AI-powered communication across all channels - voice, chat, email, WhatsApp, social, and Slack. One AI, every channel. - [AI Phone Support That Sounds Human](https://www.open.cx/channels/voice): The agent answers on the first ring in the language the caller used, books and reschedules, resolves account questions, and hands to a person with fu… - [AI Web Chat for Customer Support](https://www.open.cx/channels/chat): One embed on your site and the agent answers instantly — order status, account questions, policy answers — escalating to your team in the same thread… - [AI Email Support on Your Own Domain](https://www.open.cx/channels/email): The agent reads, drafts and sends from your own support address, keeps the thread intact, and leaves anything it should not answer for a human to pic… - [AI WhatsApp Support with Voice Notes and Images](https://www.open.cx/channels/whatsapp): Customers send a voice note or a photo of the problem and get a real answer back on WhatsApp Business — same agent, same knowledge, no separate bot t… - [Internal AI Support Inside Slack](https://www.open.cx/channels/slack): Your team asks in the channel they already use and gets the answer from your own documentation — instead of interrupting the two people who happen to… - [AI Support for Instagram and Messenger](https://www.open.cx/channels/social): DMs and comment replies handled by the same agent that runs your other channels, so a question asked on Instagram gets the answer your help centre wo… - [Helpdesks - AI Helpdesk Integration](https://www.open.cx/helpdesks): Integrate AI with your existing helpdesk platform. Works with Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, and Twilio Flex. - [Use Open in Zendesk - No Migration Needed](https://www.open.cx/helpdesks/zendesk): Use Open right in your Zendesk helpdesk. No migration needed, effortless integration in under an hour, all features from day one. - [AI Agent for Salesforce Service Cloud](https://www.open.cx/helpdesks/salesforce): Enterprise case automation without a consulting engagement. Open runs inside Service Cloud, keeps it as the system of record, and integrates in under… - [Use Open in Intercom - No Migration Needed](https://www.open.cx/helpdesks/intercom): Use Open right in your Intercom helpdesk. No migration needed, effortless integration in under an hour, all features from day one. Better than Fin AI. - [AI Agent for HubSpot Service Hub](https://www.open.cx/helpdesks/hubspot): AI agent for HubSpot Service Hub. Automate support tickets with enterprise-grade AI. No migration, works in your existing HubSpot. - [Use Open in Freshdesk - No Migration Needed](https://www.open.cx/helpdesks/freshdesk): Use Open right in your Freshdesk helpdesk. No migration needed, effortless integration in under an hour, all features from day one. - [Twilio Flex AI Agent](https://www.open.cx/helpdesks/twilio-flex): AI agent for Twilio Flex contact center. The AI capabilities Twilio doesnt have. Works with your existing Flex setup. - [Open Helpdesk](https://www.open.cx/helpdesks/open): The complete AI-first helpdesk platform. All channels, all AI features, built from the ground up for automation. - [Industries](https://www.open.cx/industries): AI customer support solutions for every industry. - [AI Customer Support for Financial Services](https://www.open.cx/industries/financial-services): Card, payment and account questions resolved inside your existing controls — with anything touching fraud, sanctions or a regulated decision handed t… - [AI Customer Support for Healthcare](https://www.open.cx/industries/healthcare): Appointment changes, coverage questions and intake handled automatically, with clinical questions routed to a person and every escalation logged. - [AI Customer Support for Mobility and Transport](https://www.open.cx/industries/mobility): Riders, drivers and fleet questions handled in one place — bookings, cancellations, fares and damage claims — in the language the customer wrote in. - [AI Customer Support for SaaS and Technology](https://www.open.cx/industries/technology): Onboarding questions, API and billing tickets answered from your own docs, with reproducible bugs escalated to engineering carrying the full thread. - [AI Customer Support for Travel and Hospitality](https://www.open.cx/industries/travel-hospitality): Bookings, changes, cancellations and disruption handled around the clock in the guest's language, with the cases that need judgement passed to your t… - [AI Customer Support for Tour & Activity Operators](https://www.open.cx/industries/tour-operators): Agent 5 is the 24/7 tour desk: bookings, reschedules, cancellations and guest questions in 100+ languages. Trusted by RealNZ and Pacific Whale Founda… - [Integrations - Connect Your Data Sources](https://www.open.cx/integrations): Connect Open to your existing tools. 27+ integrations including Notion, Confluence, Google Docs, Slack, and more. - [AI Workflow Templates for Support Teams](https://www.open.cx/templates): Ready-made automations for the tickets every support team gets — order tracking, refunds, password resets, appointment changes — editable before you… - [Customer Stories](https://www.open.cx/customer-stories): How leading companies use Open to transform customer support. - [Tools - AI Support Tools](https://www.open.cx/tools): AI-powered customer support tools. - [AI ROI Calculator](https://www.open.cx/tools/roi-calculator): Calculate the ROI of implementing AI customer support. - [Team Size Calculator](https://www.open.cx/tools/team-size-calculator): Calculate optimal support team size with AI automation. - [Support Budget Calculator](https://www.open.cx/tools/support-budget): Plan and optimize your customer support budget. - [Support Benchmark Tool](https://www.open.cx/tools/benchmark): Benchmark your support metrics against industry standards. - [AI Readiness Assessment](https://www.open.cx/tools/ai-readiness): Assess your organization readiness for AI customer support. - [AI Adoption Guide](https://www.open.cx/tools/ai-adoption-guide): Step-by-step guide to adopting AI in your customer support operations. - [AI Customer Support Cheatsheet](https://www.open.cx/cheatsheet): The ultimate cheatsheet for AI-powered customer support. Best practices, metrics, and implementation guides. - [About Open - AI That Actually Works](https://www.open.cx/about-open): We make AI that actually works. Meet the team behind the AI customer support platform trusted by TicketSwap, Mollie, and MoneyGram. - [Legal & Compliance](https://www.open.cx/legal): Open legal and compliance center. Review our GDPR compliance, subprocessors, privacy policy, and terms of service. - [Privacy Policy](https://www.open.cx/privacy-policy): Privacy policy for Open. Learn how we collect, use, and protect your data. - [Terms of Service](https://www.open.cx/terms): Terms of service for using Open AI customer support platform. - [GDPR Compliance](https://www.open.cx/gdpr): GDPR compliance information for Open. Enterprise-grade data protection and privacy. - [Cookie Policy](https://www.open.cx/cookie-policy): The cookies and trackers Open uses, what they do, and how to control them. - [Incentive Terms](https://www.open.cx/incentive-terms): Terms and conditions for Open incentive programs. ## AI voice agent use cases - [AI Receptionist](https://www.open.cx/voice/ai-receptionist): An AI receptionist that picks up on the first ring, books appointments, qualifies callers, and hands off to a human only when one is needed. - [AI Call Center](https://www.open.cx/voice/ai-call-center): An AI call center that answers calls in under two seconds, runs your tools live, and escalates with full context. No per-seat fees, no migration. - [AI Answering Service](https://www.open.cx/voice/ai-answering-service): A 24/7 AI answering service that picks up every call, captures the message, books the appointment, and pages a human only when one is genuinely neede… - [AI Voice Agent](https://www.open.cx/voice/ai-voice-agent): A production-grade AI voice agent that runs real phone calls — inbound, outbound, and warm transfers — using your tools live, in your brand voice. - [Voice AI Platform](https://www.open.cx/voice/voice-ai-platform): A voice AI platform with the SIP, the tooling, the analytics, and the compliance already wired. Configure the agent — not the plumbing. - [AI Phone Calls](https://www.open.cx/voice/ai-phone-calls): Real AI phone calls — inbound and outbound — with your existing carrier and tools. Sub-200ms latency, 100+ languages, deployable in minutes. - [AI Voicemail](https://www.open.cx/voice/ai-voicemail): Voicemail that listens, understands, and acts. AI transcribes the message, classifies the intent, and triggers the right callback or task — automatic… - [AI Outbound Calling](https://www.open.cx/voice/ai-outbound-calling): AI outbound calling for the calls humans currently dial — callbacks, payment reminders, post-purchase, KYC, win-back, surveys. Fully observable, full… - [AI Cold Caller](https://www.open.cx/voice/ai-cold-caller): An AI cold caller that actually has a conversation. Compliant, multilingual, and integrated with the CRM your reps already live in. - [AI Appointment Booking](https://www.open.cx/voice/ai-appointment-booking): AI appointment booking that takes the call, checks availability live, and books the slot before hangup. Reschedules and cancellations included. - [AI After-Hours Answering](https://www.open.cx/voice/ai-after-hours-answering): After-hours calls picked up by an AI that books, qualifies, and pages a human only when the call genuinely needs one. Better than voicemail, cheaper… - [Replace IVR with AI](https://www.open.cx/voice/replace-ivr-with-ai): Retire the "press 1 for sales" tree. The AI listens to what the caller wants in their own words, runs your tools live, and routes them to the right p… - [AI Receptionist (UK)](https://www.open.cx/voice/ai-receptionist-uk): An AI receptionist for UK businesses — answers every inbound call instantly, books in your live calendar, and warm-transfers to a human only when one… - [AI Receptionist (Australia)](https://www.open.cx/voice/ai-receptionist-australia): An AI receptionist for Australian businesses — first-ring pick-up across NSW, VIC, QLD, WA and the rest, books in your live calendar, transfers to a… - [AI Receptionist (Canada)](https://www.open.cx/voice/ai-receptionist-canada): A bilingual AI receptionist for Canadian businesses — answers in English or French Canadian on the first ring, books in your live calendar, and warm-… - [AI Receptionist (India)](https://www.open.cx/voice/ai-receptionist-india): An AI receptionist for Indian businesses — answers in Hindi, English, or any major Indian language on the first ring, books appointments, qualifies l… - [AI Answering Service (UK)](https://www.open.cx/voice/ai-answering-service-uk): An AI answering service for UK businesses — 24/7 cover that resolves the call instead of just taking a message. - [AI Answering Service (Australia)](https://www.open.cx/voice/ai-answering-service-australia): An AI answering service for Australian businesses — 24/7 cover in Australian English that actually resolves the call. - [AI Voice Agent (UK)](https://www.open.cx/voice/ai-voice-agent-uk): A production AI voice agent on your existing UK carrier and CRM in days, not quarters. UK-GDPR aligned and OFCOM-aware out of the box. - [AI Voice Agent (Australia)](https://www.open.cx/voice/ai-voice-agent-australia): A production AI voice agent on your existing Australian carrier and CRM in days. Australian English, Privacy-Act aligned, ACMA-aware out of the box. - [AI Voice Agent (Canada)](https://www.open.cx/voice/ai-voice-agent-canada): A bilingual production AI voice agent on your existing Canadian carrier and CRM in days. English and French Canadian, PIPEDA + Law 25 aligned. - [AI Voice Agent for Real Estate](https://www.open.cx/voice/for-real-estate): AI that picks up real-estate inquiry calls instantly, books showings, qualifies buyers, and follows up on leads — 24/7, in any language the lead spea… - [AI Voice Agent for Healthcare](https://www.open.cx/voice/for-healthcare): A HIPAA-ready AI receptionist for clinics, group practices, and health systems. Books appointments, screens calls, runs intake — without the front-de… - [AI Voice Agent for Restaurants](https://www.open.cx/voice/for-restaurants): AI takes reservations, handles takeout calls, answers hours and menu questions, and frees the host stand to focus on the guests already in the room. - [AI Voice Agent for Dental Practices](https://www.open.cx/voice/for-dental): An AI dental receptionist that books in OpenDental or Dentrix, runs insurance checks, screens calls, and frees the front desk to focus on the chair. - [AI Voice Agent for Law Firms](https://www.open.cx/voice/for-legal): AI legal intake that picks up every inbound call, runs your conflict-check script, books consultations, and routes urgent matters with full transcrip… - [AI Voice Agent for Property Management](https://www.open.cx/voice/for-property-management): AI that picks up every property-management call instantly — maintenance requests, leasing inquiries, rent questions, after-hours emergencies — throug… - [AI Voice Agent for HVAC](https://www.open.cx/voice/for-hvac): An AI receptionist that books HVAC service calls in your live dispatch board, prices the job from your rate card, and escalates real emergencies to t… - [AI Voice Agent for Plumbers](https://www.open.cx/voice/for-plumbers): An AI receptionist that books plumbing service calls in your live dispatch board, prices the trip charge, and pages the on-call tech only for actual… - [AI Voice Agent for Contractors](https://www.open.cx/voice/for-contractors): An AI receptionist for contractors that qualifies leads on the call, books estimates in your dispatch board, and follows up on stale quotes — automat… - [AI Voice Agent for Home Services](https://www.open.cx/voice/for-home-services): An AI receptionist that books home-services calls in your live dispatch board, prices the job from your rate card, and only escalates real emergencie… - [AI Voice Agent for Small Business](https://www.open.cx/voice/for-small-business): An AI receptionist for small businesses — answers every call, books in your calendar, qualifies leads, and only escalates the calls that actually nee… - [AI Voice Agent for Law Firms](https://www.open.cx/voice/for-law-firms): An AI receptionist for law firms — standardized intake, conflict checks, consultation booking. UPL-safe, ABA-aware, native to Clio, MyCase, Smokeball… - [AI Voice Agent for Medical Clinics](https://www.open.cx/voice/for-medical-clinics): An AI receptionist for medical clinics that books in your EHR, runs benefits eligibility, escalates after-hours triage to the on-call clinician, and… - [AI Voice Agent for Salons & Spas](https://www.open.cx/voice/for-salons): An AI receptionist for salons and spas — books, reschedules, runs waitlists, and confirms appointments in Mindbody, Boulevard, Vagaro, Square Appoint… - [AI Voice Agent for Auto Dealerships](https://www.open.cx/voice/for-auto-dealers): An AI receptionist for auto dealerships — books service appointments, qualifies sales leads, runs BDC outbound, and never sends a customer to voicema… - [Open vs. Vapi](https://www.open.cx/voice/vs-vapi): Vapi is voice AI infrastructure; Open is a voice AI product. The right choice depends on whether you want to build the platform or use one. - [Open vs. Bland AI](https://www.open.cx/voice/vs-bland): Bland AI is a voice AI platform built for developers. Open is a voice AI product built for businesses already running a phone system. - [Open vs. Retell AI](https://www.open.cx/voice/vs-retell): Retell AI is voice AI infrastructure; Open is a voice AI product. Pick based on whether you want to build the agent or configure one. - [Open vs. Synthflow](https://www.open.cx/voice/vs-synthflow): Synthflow is a no-code voice AI builder for SMBs. Open is a production-grade product for businesses with existing phone systems and compliance needs. - [Open vs. PolyAI](https://www.open.cx/voice/vs-polyai): PolyAI is a custom-built enterprise voice AI service. Open is a self-serve productized voice agent. Different delivery models for different buyers. - [Open vs. LiveKit](https://www.open.cx/voice/vs-livekit): LiveKit is the WebRTC and real-time-media SDK. Open is the productized voice agent. The two operate at different layers of the stack. - [Open vs. ElevenLabs](https://www.open.cx/voice/vs-elevenlabs): ElevenLabs is the best-in-class voice model with a Conversational AI product layered on top. Open is a productized voice agent that uses ElevenLabs (… - [Open vs. Air AI](https://www.open.cx/voice/vs-air-ai): Air AI markets long-running outbound voice agents and went viral on demos. Open is a productized voice product for both inbound and outbound, with th… - [Open vs. Smith.ai](https://www.open.cx/voice/vs-smith-ai): Smith.ai is a human + AI hybrid answering service. Open is a fully AI voice agent. Different delivery models for different price points. - [Open vs. Twilio](https://www.open.cx/voice/vs-twilio): Twilio is the carrier and SIP layer. Open is the voice agent that runs on top of it. They're complementary — Open uses Twilio (or any other carrier)… - [KI-Telefonassistent](https://www.open.cx/voice/ki-telefonassistent): Ein KI-Telefonassistent, der jeden Anruf beim ersten Klingeln annimmt, Termine bucht, Anliegen klärt und nur dann an einen Mitarbeiter übergibt, wenn… - [KI-Sprachagent](https://www.open.cx/voice/ki-sprachagent): Ein produktionsreifer KI-Sprachagent auf Ihrer bestehenden Telefonanlage und Ihrem CRM — in Tagen, nicht in Quartalen. - [KI im Kundenservice](https://www.open.cx/voice/ki-kundenservice): KI, die Ihren Kundenservice am Telefon trägt — beantwortet jeden Anruf, löst Standardanliegen direkt im Gespräch, eskaliert nur, was wirklich einen M… - [AI voor klantenservice](https://www.open.cx/voice/ai-klantenservice): AI die uw klantenservice aan de telefoon draagt — neemt elk gesprek aan, lost standaardvragen direct af, en draagt alleen over aan een mens als het e… - [AI-telefoonassistent](https://www.open.cx/voice/ai-telefoonassistent): Een AI-telefoonassistent die elk gesprek bij de eerste belzoom opneemt, afspraken in uw agenda inboekt, en alleen warm overdraagt aan uw team als het… - [Agent vocal IA](https://www.open.cx/voice/agent-vocal-ia): Un agent vocal IA prêt pour la production, sur votre opérateur et votre CRM existants — en quelques jours, pas en quelques trimestres. - [Standardiste IA](https://www.open.cx/voice/standardiste-ia): Une standardiste IA qui décroche dès la première sonnerie, prend les rendez-vous dans votre agenda et transfère à un humain uniquement quand c'est vr… - [Agente de voz IA](https://www.open.cx/voice/agente-de-voz-ia): Un agente de voz IA listo para producción sobre tu operador y tu CRM actuales — en días, no en trimestres. - [Recepcionista IA](https://www.open.cx/voice/recepcionista-ia): Una recepcionista IA que descuelga al primer tono, agenda en tu calendario en directo y solo transfiere a un humano cuando es realmente necesario. - [Centralino virtuale IA](https://www.open.cx/voice/centralino-virtuale-ia): Un centralino virtuale IA che risponde al primo squillo, fissa gli appuntamenti nella sua agenda e trasferisce a un operatore umano solo quando è dav… - [Atendimento ao cliente com IA](https://www.open.cx/voice/atendimento-ia): IA que sustenta seu atendimento por telefone — atende cada chamada, resolve dúvidas padrão durante a conversa e transfere para um humano só quando é… ## Telephony providers - [Twilio](https://www.open.cx/telephony/twilio): Connect Twilio Programmable Voice or Elastic SIP Trunking and Open will answer the call, take action, and stay in your stack. - [Vonage](https://www.open.cx/telephony/vonage): Point a Vonage Voice API application or SIP trunk at Open and the AI picks up — in your numbers, your dashboards, your stack. - [Plivo](https://www.open.cx/telephony/plivo): Point a Plivo XML application or Zentrunk SIP trunk at Open and the AI picks up — keeping your Plivo numbers, CDRs, and billing in place. - [Telnyx](https://www.open.cx/telephony/telnyx): Point a Telnyx SIP Connection or Call Control application at Open and the AI picks up — on your numbers, on your private IP backbone. - [SignalWire](https://www.open.cx/telephony/signalwire): Point a SignalWire SIP endpoint or LaML application at Open and the AI picks up — built on the same FreeSWITCH stack you already trust. - [Sinch](https://www.open.cx/telephony/sinch): Point a Sinch Voice application or SIP trunk at Open and the AI picks up — across Sinch's global PSTN reach. - [Bandwidth](https://www.open.cx/telephony/bandwidth): Point a Bandwidth SIP trunk or Voice API application at Open and the AI picks up — on a Tier-1 US carrier with E911 done right. - [RingCentral](https://www.open.cx/telephony/ringcentral): Route a RingCentral queue, IVR branch, or RingCX skill to Open and the AI picks up — without leaving your RingCentral admin console. - [8x8](https://www.open.cx/telephony/8x8): Route an 8x8 queue, ring group, or Contact Center skill to Open and the AI picks up — your 8x8 environment stays unchanged. - [Nextiva](https://www.open.cx/telephony/nextiva): Route a Nextiva auto-attendant branch or call queue to Open and the AI picks up — Nextiva stays your phone system. - [GoTo Connect](https://www.open.cx/telephony/goto-connect): Route a GoTo Connect dial plan node or call queue to Open and the AI picks up — your dial plan stays the source of truth. - [Dialpad](https://www.open.cx/telephony/dialpad): Route a Dialpad call queue, IVR option, or contact-center skill to Open and the AI picks up — Dialpad stays your phone system. - [Aircall](https://www.open.cx/telephony/aircall): Forward an Aircall Smartflow branch, team, or IVR option to Open and the AI picks up — Aircall keeps owning the rest of your phone system. - [JustCall](https://www.open.cx/telephony/justcall): Forward a JustCall IVR branch, ring group, or overflow rule to Open and the AI picks up — JustCall keeps owning the rest of your phone system. - [CloudTalk](https://www.open.cx/telephony/cloudtalk): Forward a CloudTalk Call Flow Designer step to Open and the AI picks up — CloudTalk keeps owning the rest of your phone system. - [Ooma](https://www.open.cx/telephony/ooma): Forward an Ooma Virtual Receptionist option, ring group, or after-hours rule to Open and the AI picks up — Ooma keeps owning your phone system. - [Grasshopper](https://www.open.cx/telephony/grasshopper): Forward a Grasshopper extension or after-hours rule to Open and the AI picks up — Grasshopper keeps owning the rest of your phone system. - [Microsoft Teams](https://www.open.cx/telephony/microsoft-teams): Pair Open with Teams Phone via Direct Routing or Operator Connect and the AI picks up — your Teams users, numbers, and admin center stay unchanged. - [Cisco Webex](https://www.open.cx/telephony/cisco-webex): Pair Open with Webex Calling via Local Gateway / SIP trunk and the AI picks up — Webex users, devices, and dial plans stay exactly as they are. - [Zoom Phone](https://www.open.cx/telephony/zoom-phone): Pair Open with Zoom Phone via BYOC SIP or Zoom Contact Center routing and the AI picks up — Zoom Phone stays your phone system. - [Google Voice](https://www.open.cx/telephony/google-voice): Pair Open with Google Voice via SIP Link (Workspace) or via auto-attendant forwarding and the AI picks up — Google Workspace stays unchanged. - [Skype](https://www.open.cx/telephony/skype): Skype and Skype for Business are being retired by Microsoft. For an AI phone agent, the modern path is Microsoft Teams Phone — Open plugs into Teams… - [Amazon Connect](https://www.open.cx/telephony/amazon-connect): Add Open as a transfer destination in an Amazon Connect contact flow and the AI picks up — Connect keeps owning queues, agents, and metrics. - [Five9](https://www.open.cx/telephony/five9): Add Open as an external SIP destination on a Five9 skill or IVR script and the AI picks up — Five9 keeps owning campaigns, agents, and reporting. - [Genesys](https://www.open.cx/telephony/genesys): Add Open as an External Transfer destination in a Genesys Architect flow and the AI picks up — Genesys keeps owning queues, skills, and reporting. - [NICE CXone](https://www.open.cx/telephony/nice-cxone): Add Open as a Studio SIP transfer in a CXone script and the AI picks up — CXone keeps owning skills, agents, and analytics. - [Talkdesk](https://www.open.cx/telephony/talkdesk): Add Open as an External Transfer in a Talkdesk Studio Flow and the AI picks up — Talkdesk keeps owning skills, agents, and reporting. - [Freshcaller](https://www.open.cx/telephony/freshcaller): Forward a Freshcaller IVR branch or queue to Open and the AI picks up — Freshworks keeps owning users, numbers, and Freshdesk integration. - [3CX](https://www.open.cx/telephony/3cx): Add Open as a SIP trunk and outbound rule in your 3CX PBX and the AI picks up — extensions, ring groups, and digital receptionists stay yours. - [Asterisk](https://www.open.cx/telephony/asterisk): Add Open as a PJSIP trunk and a few dialplan extensions and the AI picks up — Asterisk gives you full control over how calls hand off to AI. - [FreePBX](https://www.open.cx/telephony/freepbx): Add Open as a Trunk in FreePBX and route IVR options or inbound routes to it — the AI picks up while extensions, queues, and ring groups stay yours. - [Avaya](https://www.open.cx/telephony/avaya): Pair Open with Avaya Aura, IP Office, or Avaya Cloud Office via SBC + SIP and the AI picks up — your Avaya environment stays exactly as it is. - [Mitel](https://www.open.cx/telephony/mitel): Pair Open with Mitel MiVoice Business, MiVoice Connect, or MiCloud Connect via SBC + SIP and the AI picks up — your Mitel environment stays unchanged. - [BT Business](https://www.open.cx/telephony/bt-business): Pair Open with BT Business SIP Trunking via your SBC and the AI picks up — BT keeps the carrier-of-record role and your existing numbers. - [Verizon Business](https://www.open.cx/telephony/verizon-business): Pair Open with Verizon Business SIP via your SBC and the AI picks up — Verizon keeps the carrier role, E911, and your existing numbers. - [AT&T Business](https://www.open.cx/telephony/att-business): Pair Open with AT&T Business SIP via your SBC and the AI picks up — AT&T keeps the carrier role, E911, and your existing numbers. - [Orange Business](https://www.open.cx/telephony/orange-business): Pair Open with Orange Business SIP via your SBC and the AI picks up — Orange keeps the carrier role and your existing French / European numbers. ## Integrations - [Notion](https://www.open.cx/integrations/notion): Sync pages, databases, and workspaces - [Confluence](https://www.open.cx/integrations/confluence): Import spaces, pages, and documentation from Confluence - [Google Docs](https://www.open.cx/integrations/google-docs): Connect documents and shared drives from Google Workspace - [Zendesk Help Center](https://www.open.cx/integrations/zendesk-help-center): Sync articles and knowledge base content from Zendesk - [GitHub](https://www.open.cx/integrations/github): Sync README files, wikis, and documentation from repositories - [Slack](https://www.open.cx/integrations/slack): Learn from channel history, threads, and conversations - [Google Sheets](https://www.open.cx/integrations/google-sheets): Import structured data from spreadsheets - [Airtable](https://www.open.cx/integrations/airtable): Connect bases and tables from Airtable - [MongoDB](https://www.open.cx/integrations/mongodb): Import document collections from MongoDB - [SharePoint](https://www.open.cx/integrations/sharepoint): Sync enterprise document libraries from SharePoint - [Asana](https://www.open.cx/integrations/asana): Import project documentation and tasks from Asana - [Monday.com](https://www.open.cx/integrations/monday): Sync board data and documentation from Monday.com - [Snowflake](https://www.open.cx/integrations/snowflake): Connect your Snowflake data warehouse - [BigQuery](https://www.open.cx/integrations/bigquery): Sync your Google BigQuery data warehouse - [Intercom Articles](https://www.open.cx/integrations/intercom-articles): Import help center articles from Intercom - [Freshdesk KB](https://www.open.cx/integrations/freshdesk-kb): Sync solution articles from Freshdesk - [HubSpot KB](https://www.open.cx/integrations/hubspot-kb): Import knowledge base articles from HubSpot - [Coda](https://www.open.cx/integrations/coda): Sync docs and structured content from Coda - [Dropbox](https://www.open.cx/integrations/dropbox): Import documents and files from Dropbox - [OneDrive](https://www.open.cx/integrations/onedrive): Connect Microsoft OneDrive documents - [Shopify](https://www.open.cx/integrations/shopify): Read orders, customers, and products live during AI calls and chats - [Stripe](https://www.open.cx/integrations/stripe): Send payment links, charge cards, and reconcile invoices on the call - [Salesforce CRM](https://www.open.cx/integrations/salesforce-crm): Read and update Salesforce contacts, accounts, opportunities, and cases live - [HubSpot CRM](https://www.open.cx/integrations/hubspot-crm): Read and update HubSpot contacts, deals, tickets, and properties live - [Pipedrive](https://www.open.cx/integrations/pipedrive): Sync Pipedrive deals, contacts, and activities with AI calls - [Zoho CRM](https://www.open.cx/integrations/zoho): Sync Zoho CRM contacts, deals, and activities with AI calls - [Jira](https://www.open.cx/integrations/jira): Create, update, and read Jira issues from AI conversations - [Zapier](https://www.open.cx/integrations/zapier): Connect Open to 7,000+ apps via Zapier triggers and actions — when SIP and native APIs aren't enough - [Webhooks](https://www.open.cx/integrations/webhooks): Stream Open events to any URL — for custom integrations, internal automations, and observability - [REST API](https://www.open.cx/integrations/rest-api): Build any integration the native connectors don't cover with Open's full REST API - [Web Crawler](https://www.open.cx/integrations/web-crawler): Train your AI agent on your public website — docs, help center, blog, marketing pages - [Twilio](https://www.open.cx/integrations/twilio): Use your existing Twilio numbers, trunks, and voice infrastructure with Open's AI voice agent - [Google Calendar](https://www.open.cx/integrations/google-calendar): Live read and write to Google Calendar — book, reschedule, and cancel during the call - [Microsoft 365 Calendar](https://www.open.cx/integrations/microsoft-365-calendar): Live read and write to Outlook / Microsoft 365 Calendar — book, reschedule, and cancel during the call - [Calendly](https://www.open.cx/integrations/calendly): Use your existing Calendly event types as the AI's booking surface during calls - [WhatsApp Business](https://www.open.cx/integrations/whatsapp-business): AI agent on WhatsApp Business — same brain as your voice agent, native to the channel - [OpenDental](https://www.open.cx/integrations/opendental): Native OpenDental integration — book appointments, run eligibility, capture recall, all live during the call - [Dentrix](https://www.open.cx/integrations/dentrix): Native Dentrix integration — book in the live schedule, run eligibility, manage recalls. - [Eaglesoft](https://www.open.cx/integrations/eaglesoft): Native Eaglesoft integration — appointment booking, eligibility, recall management. - [ServiceTitan](https://www.open.cx/integrations/servicetitan): Native ServiceTitan integration — book service calls in the live dispatch board, quote from the rate card, manage on-call escalation. - [Housecall Pro](https://www.open.cx/integrations/housecall-pro): Native Housecall Pro integration — book jobs in the live schedule, manage dispatch. - [Jobber](https://www.open.cx/integrations/jobber): Native Jobber integration — book jobs, manage estimates, run outbound campaigns. - [Square](https://www.open.cx/integrations/square): Square integration — appointments, payments, customers, and POS data. - [Acuity Scheduling](https://www.open.cx/integrations/acuity-scheduling): Acuity Scheduling integration — book appointments live during voice calls. - [Front](https://www.open.cx/integrations/front): Front integration — AI handles inboxes, tags conversations, drafts replies. - [Help Scout](https://www.open.cx/integrations/help-scout): Help Scout integration — AI handles conversations, applies workflows, drafts replies. - [Kustomer](https://www.open.cx/integrations/kustomer): Kustomer integration — AI handles conversations, fills KObjects, runs workflows. - [Gorgias](https://www.open.cx/integrations/gorgias): Gorgias integration — AI handles e-commerce support tickets with Shopify context. - [Microsoft Teams](https://www.open.cx/integrations/microsoft-teams): Microsoft Teams integration — AI escalations, alerts, and Teams Phone routing. - [Make](https://www.open.cx/integrations/make): Make integration — trigger Make scenarios from Open events, call Make webhooks. - [n8n](https://www.open.cx/integrations/n8n): n8n integration — open-source automation triggered by Open events. ## Workflow templates - [Automate support tickets quality assurance with AI](https://www.open.cx/templates/automate-support-tickets-quality-assurance): Automatically review every support conversation for quality, compliance, and coaching opportunities. Works across all major ticketing systems. - [Automate up-sells from support tickets with AI](https://www.open.cx/templates/automate-up-sells-from-support-tickets): Identify upsell opportunities during support conversations and convert them into revenue. Seamlessly integrated with your ticketing system. - [Automate cart recovery with AI](https://www.open.cx/templates/automate-cart-recovery): Re-engage customers who abandoned their carts with personalized follow-ups via email, SMS, or voice. - [Automate Zendesk custom fields fill up with AI](https://www.open.cx/templates/automate-zendesk-custom-fields-fill-up): Automatically populate Zendesk custom fields during conversations, eliminating manual data entry for your support team. - [Automate HubSpot custom fields fill up with AI](https://www.open.cx/templates/automate-hubspot-custom-fields-fill-up): Automatically populate HubSpot custom fields during conversations, eliminating manual data entry for your support team. - [Automate Salesforce custom fields fill up with AI](https://www.open.cx/templates/automate-salesforce-custom-fields-fill-up): Automatically populate Salesforce custom fields during conversations, eliminating manual data entry for your support team. - [Automate Intercom custom fields fill up with AI](https://www.open.cx/templates/automate-intercom-custom-fields-fill-up): Automatically populate Intercom custom fields during conversations, eliminating manual data entry for your support team. - [Automate Freshdesk custom fields fill up with AI](https://www.open.cx/templates/automate-freshdesk-custom-fields-fill-up): Automatically populate Freshdesk custom fields during conversations, eliminating manual data entry for your support team. - [Automate Twilio Flex custom fields fill up with AI](https://www.open.cx/templates/automate-twilio-flex-custom-fields-fill-up): Automatically populate Twilio Flex custom fields during conversations, eliminating manual data entry for your support team. - [Automate Open custom fields fill up with AI](https://www.open.cx/templates/automate-open-custom-fields-fill-up): Automatically populate Open custom fields during conversations, eliminating manual data entry for your support team. - [Automate following up with a customer using voice calls with AI](https://www.open.cx/templates/automate-following-up-with-a-customer-using-voice-calls): Trigger personalized voice call follow-ups based on ticket content or customer communication. AI handles the outreach automatically. - [Automate Slack alerts based on the customer issue or report with AI](https://www.open.cx/templates/automate-slack-alerts-based-on-the-customer-issue-or-report): Send intelligent Slack notifications to the right team or channel when AI detects critical issues, high-value customers, or escalation triggers. - [Automate skill-based routing with AI](https://www.open.cx/templates/automate-skill-based-routing): Intelligently route tickets to the right team member based on ticket content, expertise required, and agent availability. - [Automate ticket prioritization based on its content with AI](https://www.open.cx/templates/automate-ticket-prioritization-based-on-its-content): Automatically set ticket priority levels by analyzing urgency, customer value, and issue severity from the conversation. - [Automate ticket sentiment analysis with AI](https://www.open.cx/templates/automate-ticket-sentiment-analysis): Detect customer sentiment in real-time, flag frustrated customers, and route urgent cases for immediate human attention. - [Automate replying to Trustpilot reviews with AI](https://www.open.cx/templates/automate-replying-to-trustpilot-reviews): Automatically respond to Trustpilot reviews with personalized, on-brand replies. AI crafts appropriate responses based on review sentiment and conten… - [Automate requesting review only when the customer is happy with AI](https://www.open.cx/templates/automate-requesting-review-only-when-the-customer-is-happy): Intelligently request reviews only after positive interactions. AI detects customer satisfaction and sends review requests at the perfect moment. - [Automate escalating to the right team with AI](https://www.open.cx/templates/automate-escalating-to-the-right-team): Smart escalation that routes complex issues to specialized teams based on ticket content, urgency, and required expertise. - [Automate phone calling from email with AI](https://www.open.cx/templates/automate-phone-calling-from-email): When email conversations need urgent attention, AI automatically triggers a follow-up phone call to resolve issues faster. - [Automate pre-sales qualification with AI](https://www.open.cx/templates/automate-pre-sales-qualification): Qualify inbound leads automatically by gathering essential information, assessing fit, and routing hot prospects to your sales team. - [AI phone calls for appointment reminders](https://www.open.cx/templates/ai-phone-calls-for-appointment-reminders): Automated AI phone calls to remind customers about upcoming appointments, reducing no-shows and cancellations. - [AI phone calls for payment collection](https://www.open.cx/templates/ai-phone-calls-for-payment-collection): Automated AI phone calls for overdue payment reminders and collection follow-ups with empathy and professionalism. - [AI phone calls for delivery notifications](https://www.open.cx/templates/ai-phone-calls-for-delivery-notifications): Automated AI phone calls to notify customers about delivery status, schedule delivery windows, and confirm receipt. - [AI phone calls for customer surveys](https://www.open.cx/templates/ai-phone-calls-for-customer-surveys): Automated AI phone calls to conduct customer satisfaction surveys, gather feedback, and collect NPS scores. - [AI phone calls for renewal reminders](https://www.open.cx/templates/ai-phone-calls-for-renewal-reminders): Automated AI phone calls to remind customers about upcoming contract or subscription renewals, reducing churn. - [AI phone calls for win-back campaigns](https://www.open.cx/templates/ai-phone-calls-for-win-back-campaigns): Automated AI phone calls to re-engage churned customers with personalized offers and win them back. - [AI phone calls for order confirmations](https://www.open.cx/templates/ai-phone-calls-for-order-confirmations): Automated AI phone calls to confirm large or complex orders, verify details, and answer customer questions. - [AI phone calls for proactive outreach campaigns](https://www.open.cx/templates/ai-phone-calls-for-proactive-outreach-campaigns): Bulk automated AI phone calls for announcements, promotions, or service updates at scale. - [Detect churn risk + proactive retention call](https://www.open.cx/templates/detect-churn-risk-proactive-retention-call): AI detects customers at risk of churning and automatically triggers retention calls before they cancel. - [Identify high-value lead + priority sales routing](https://www.open.cx/templates/identify-high-value-lead-priority-sales-routing): AI identifies enterprise leads and routes them to senior sales reps instantly with full context. - [Detect expansion opportunity + account growth call](https://www.open.cx/templates/detect-expansion-opportunity-account-growth-call): AI detects when customers are ready to expand usage and triggers account growth calls with expansion offers. - [Identify payment failure + recovery call](https://www.open.cx/templates/identify-payment-failure-recovery-call): AI detects failed payments and triggers empathetic recovery calls to update payment methods and prevent churn. - [Detect usage milestone + upgrade trigger](https://www.open.cx/templates/detect-usage-milestone-upgrade-trigger): AI detects when customers hit usage limits or milestones and triggers upgrade conversations at the perfect moment. - [Identify referral opportunity + request referral](https://www.open.cx/templates/identify-referral-opportunity-request-referral): AI detects happy customers and automatically requests referrals at the perfect moment with incentive offers. - [Detect competitor evaluation + competitive win campaign](https://www.open.cx/templates/detect-competitor-evaluation-competitive-win-campaign): AI detects when prospects are comparing alternatives and triggers competitive sales materials and calls. - [Identify free trial ending + conversion call](https://www.open.cx/templates/identify-free-trial-ending-conversion-call): AI detects trial users approaching expiration and triggers conversion calls with onboarding help and offers. - [Detect bulk purchase intent + enterprise sales handoff](https://www.open.cx/templates/detect-bulk-purchase-intent-enterprise-sales-handoff): AI detects enterprise buying signals and routes to enterprise sales team with custom pricing authority. - [Identify feature gap + product-led upsell](https://www.open.cx/templates/identify-feature-gap-product-led-upsell): AI detects when customers ask for premium features and triggers product-led upsell offers at the moment of need. - [Automate customer email replies with AI](https://www.open.cx/templates/automate-customer-email-replies-with-ai): Auto-draft and send accurate, on-brand replies to customer emails by combining your knowledge base with the live conversation. - [AI chatbot template starter](https://www.open.cx/templates/ai-chatbot-template-starter): A starter chatbot template you can deploy on your website, helpdesk, and messaging channels in minutes. Pre-wired for common support intents. - [Automate Zendesk macros with AI](https://www.open.cx/templates/automate-zendesk-macros-with-ai): Replace static Zendesk macros with an AI that picks the right macro, fills the variables, and adapts the language to the conversation in real time. - [Automate voicemail transcription and callback with AI](https://www.open.cx/templates/automate-voicemail-transcription-and-callback-with-ai): Every voicemail transcribed, classified, and either resolved by AI callback or routed to the right human within minutes — not days. - [Automate language detection on tickets with AI](https://www.open.cx/templates/automate-language-detection-on-tickets-with-ai): Auto-detect the language of every inbound message and route, reply, and translate accordingly — no manual triage. - [Automate PII redaction on tickets with AI](https://www.open.cx/templates/automate-pii-redaction-on-tickets-with-ai): Auto-detect and redact PII, PHI, and PCI data from tickets and call transcripts before they leave your environment — for compliance and audit. - [Automate ticket tagging and labeling with AI](https://www.open.cx/templates/automate-ticket-tagging-and-labeling-with-ai): Stop relying on agents to remember the right tags. The AI labels every ticket consistently for routing, reporting, and root-cause analysis. ## Customer stories - [Cookinglife - 70% Support Automation with Open](https://www.open.cx/customer-stories/cookinglife): How Cookinglife serves 1M+ customers and automates 70% of support with Open. - [De Online Drogist - 73% Automation with Open](https://www.open.cx/customer-stories/deonlinedrogist): How De Online Drogist automates 73% of support and runs 25+ AI actions with Open. - [fareharbor](https://www.open.cx/customer-stories/fareharbor) - [Mollie - Scaling Support for 250K+ Businesses with Open](https://www.open.cx/customer-stories/mollie): How Mollie supports 250,000+ businesses across Europe and automates 70% of support with Open. - [MoneyGram - 80% Automation Across 200+ Countries](https://www.open.cx/customer-stories/moneygram): How MoneyGram supports 55M customers across 200+ countries and automates 80% of support with Open. - [More.com - 80% Automation Across 30M Tickets](https://www.open.cx/customer-stories/more): How More.com sold 30M tickets across Europe and automated 80% of support with Open. - [OCN - Automating Car Subscription Support in Mexico](https://www.open.cx/customer-stories/ocn): How OCN automates 60% of support for 7.5K vehicles and Mexico car subscriptions with Open. - [OTO - 77% Automation with 90%+ CSAT](https://www.open.cx/customer-stories/oto): How OTO automates more than 77% of last-mile delivery support across MENA with 90%+ CSAT using Open. - [prets](https://www.open.cx/customer-stories/prets) - [Qoyod - 85% Automation for 25,000+ Businesses](https://www.open.cx/customer-stories/qoyod): How Qoyod automates 85% of support for 25,000+ businesses with Open. - [Snel Een Taxi - AI Support for On-Demand Mobility](https://www.open.cx/customer-stories/sneleentaxi): How Snel Een Taxi automates customer support for its on-demand taxi service with Open. - [syarah](https://www.open.cx/customer-stories/syarah) - [TicketSwap - 78% Automation Across 19M Users](https://www.open.cx/customer-stories/ticketswap): How TicketSwap automated 78% of 19 million user support operations with Open. - [Trunkrs - 80% Automation with 4.8/5 Customer Rating](https://www.open.cx/customer-stories/trunkrs): How Trunkrs automates 80% of delivery support with a 4.8/5 customer rating using Open. ## Notes - Comparison pages live under /compare//-vs-; the index at /compare lists every pair. - Articles live under /blog and are listed in /sitemap.xml. - Figures quoted on customer-story pages are scoped on the page itself; quote the scope with the number.