How long does setup take?

Setup takes under 15 minutes. Simply connect your ticketing system, configure your quality criteria, and the AI starts reviewing conversations immediately.

What are the requirements?

You need an active account with one of the supported ticketing systems. No technical setup or API knowledge required—the integration is handled automatically.

Can I customize the evaluation criteria?

Yes. You can define custom quality criteria, compliance rules, and scoring weights through the agentic workflow builder. The AI adapts to your specific standards.

Is customer data secure?

Yes. All data is encrypted in transit and at rest. Conversations are processed securely and never stored beyond what's needed for analysis.

Automate replying to Trustpilot reviews with AI

Review

AI Crafts

Reply Sent

This workflow automatically responds to Trustpilot reviews with personalized, on-brand replies. The AI reads each review, understands the sentiment and specific feedback, and crafts an appropriate response that addresses customer concerns while maintaining your brand voice. It handles both positive reviews (thanking and reinforcing) and negative reviews (acknowledging and offering solutions).

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Review responses can be sent automatically or queued for approval based on sentiment and content. Response drafts, approval workflows, and published replies are logged to Slack, email, or your review management dashboard. The AI learns your brand voice and response patterns to maintain consistency.

Key benefits

Respond to every review promptly

Maintain consistent brand voice

Turn negative reviews into resolution opportunities

Save hours of manual review management

Improve public review ratings

Show customers you're listening

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.