Identify payment failure + recovery call

This workflow detects payment failures and triggers recovery calls to prevent involuntary churn. The AI identifies failed payments, expired cards, or billing issues and reaches out empathetically to help customers update their payment methods. It offers multiple payment options and can process payments over the phone securely.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Payment recovery outcomes are logged into your billing system, subscription management platform, or revenue analytics tools. The AI optimizes call timing based on recovery success patterns. Recovered payments trigger confirmation emails and service restoration automatically.