How long does setup take?

Setup takes under 15 minutes. Simply connect your ticketing system, configure your quality criteria, and the AI starts reviewing conversations immediately.

What are the requirements?

You need an active account with one of the supported ticketing systems. No technical setup or API knowledge required—the integration is handled automatically.

Can I customize the evaluation criteria?

Yes. You can define custom quality criteria, compliance rules, and scoring weights through the agentic workflow builder. The AI adapts to your specific standards.

Is customer data secure?

Yes. All data is encrypted in transit and at rest. Conversations are processed securely and never stored beyond what's needed for analysis.

Identify referral opportunity + request referral

Happy Customer

AI Detects

Referral Request

This workflow identifies the perfect moment to request customer referrals based on satisfaction signals. The AI detects high NPS scores, positive support interactions, product adoption success, and enthusiastic language. It then requests referrals via email, in-app message, or phone call with personalized incentive offers.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Referral requests, responses, and conversion outcomes are tracked in your referral program software or CRM. The AI learns optimal referral timing and incentive structures per customer segment. Successful referrals trigger reward fulfillment and new lead workflows automatically.

Key benefits

Lowest CAC acquisition channel

Ask only happy customers for referrals

Optimal timing based on satisfaction

Automated incentive tracking

Increase referral program participation

Track referral source attribution

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.