How long does setup take?

Setup takes under 15 minutes. Simply connect your ticketing system, configure your quality criteria, and the AI starts reviewing conversations immediately.

What are the requirements?

You need an active account with one of the supported ticketing systems. No technical setup or API knowledge required—the integration is handled automatically.

Can I customize the evaluation criteria?

Yes. You can define custom quality criteria, compliance rules, and scoring weights through the agentic workflow builder. The AI adapts to your specific standards.

Is customer data secure?

Yes. All data is encrypted in transit and at rest. Conversations are processed securely and never stored beyond what's needed for analysis.

AI phone calls for delivery notifications

Order Ready

AI Calls

Delivery Confirmed

This workflow makes automated phone calls for delivery notifications and coordination. The AI calls customers to confirm delivery windows, notify about delays, coordinate specific delivery times, and confirm successful deliveries. It handles address verification and special delivery instructions.

This workflow works natively within your existing ticketing system—whether you use HubSpot, Intercom, Zendesk, Salesforce, Freshdesk, Twilio Flex, or Front. There's no need to migrate to a new platform or change your existing setup. Delivery confirmations and scheduling preferences are sent to your logistics system, warehouse management software, or delivery tracking tools. The AI coordinates with your delivery team in real-time.

Key benefits

Reduce failed deliveries significantly

Coordinate delivery times automatically

Confirm addresses and access instructions

Handle delivery delays proactively

Improve customer delivery experience

Save logistics team coordination time

Seeing is believing

Get a personalized demo with Mo and see this automation in action. We'll walk you through exactly how it works with your ticketing system, answer your questions, and show you the ROI within 15 minutes.